FAQ

If you are having trouble using your lead retrieval system please consult the staff on-site first before contacting our support team through email.

The RCS lead retrieval desk is typically located next to exhibitor services or at registration.

If your leads aren’t displaying the information expected then it is possible your Exposmart app hasn’t been linked successfully. Please refer to the instructions in your order confirmation or visit our staff to have the issue fixed.

Please refer to your order confirmation sent to your email where you will find a link to your leads OR stop by the lead retrieval desk and ask for a paper copy of your confirmation before departing from the show.

Your leads will be available to you as soon as the show has concluded.

Leads are available to download for up to 6 months after the show has concluded.

While using the Exposmart app you do not need a wifi connection to scan leads and save your notes. However you will need to connect to the wifi at some point before the end of the show to upload your leads to our database.

All devices linked to your company share the same database where all leads will go regardless of who scanned, but they will not be displayed within the Exposmart app on your phone.

If you decide before or during the show that you would like to change or add anything to your order you can do so by visiting the lead retrieval desk or contacting customer service.

If you decide before or during the show that you would like to change or add anything to your order you can do so by visiting the lead retrieval desk or contacting customer service.